SHIPPING & RETURNS

Shipping Policy

At Woxom, we are committed to delivering your orders safely, quickly and smoothly. Here are the basic elements of our shipping policy:

Shipping Time: Your orders will be delivered to cargo within 1-3 business days after confirmation.
Delivery Time: Delivery time may vary depending on the courier company. It usually reaches your address within 3-7 business days.
Shipping Fees: Free shipping is offered for purchases over a certain amount.
Tracking Number: When your order is shipped, you will be sent a tracking number. You can easily track your order with this number.
Damaged Products: For products damaged during shipping, please keep a report at the time of delivery and contact our customer service.

We manage all our processes meticulously to ensure that your orders arrive without any problems. Contact us for more information.

At Woxom, customer satisfaction is always our priority. Here's what you need to know about our returns and exchange processes:

Return Period: You can request a return within 14 days from the date of delivery. The products must be unused, in their original packaging and complete.
Exchange: Faulty or incorrectly sent products are exchanged free of charge.
Personalized Products: Returns and exchanges are not accepted for personalized products.
Return Process: Send us your return request via the contact form . After we receive the product, the return process will be completed within 7 business days.
Shipping Fees: Shipping costs for faulty or defective products are covered by Woxom. In other cases, the shipping cost belongs to the customer.